Frequently Asked Questions

Everything you need to know about your next statement piece.

What is the shipping timeframe for my order?

We offer worldwide shipping. Orders are typically processed within 2 business days, with domestic express delivery taking 1-3 days and international shipping ranging from 5-10 business days depending on your location.

What materials are used in Poppy Lissiman products?

We are proud to be a cruelty-free brand. Our handbags and accessories are crafted from high-quality vegan leathers, recycled nylons, and premium acetate for our eyewear.

What is your return policy?

We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition with all packaging and tags attached. Please note that for hygiene reasons, earrings cannot be returned.

How do I care for my sunglasses?

To keep your frames in perfect condition, always store them in the provided protective case. Clean the lenses using only a microfiber cloth and avoid using harsh chemicals or household detergents.

Do I have to pay international duties and taxes?

For international orders, customers are responsible for any customs duties or import taxes charged by their destination country. These fees are not included in the checkout total.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna for eligible regions.